People on EE can't call or text me

[CorrectHorseBat]

If somebody from the EE network tries to call or text me, the call fails instantly and a text fails to send.

My friend on EE tried to call me last night and the call just failed. I thought it was her phone but I called myself from my work phone this morning and the call was also failing, text failing to send. My work phone is on EE too. I got my Mum to call me from her EE phone this morning and that call is also failing.

I got her to call my brother who is also on O2, no issues with that call. And my friend was able to call their Dad who is on O2, also no problems. So it looks like something wrong with my account.

I ported in a month or two ago from EE and I can't help but think that this is a hangover from that. Can O2 staff please help me. @O2Georgina, @O2Jonathan, @O2Sarah-

Many thanks.

[gmarkj]

I'll mention the advisors on duty this morning @CorrectHorseBat so that they see you're having issues.

@O2Lisa @O2Ellie can you help please?

[O2Lisa]

Morning all, thanks for the tag @gmarkj 

@CorrectHorseBat I’ll message you privately and look in to this for you. 

[CorrectHorseBat]

Hi @O2Lisa, thanks, will await your email. Thanks @gmarkj for the tag