PUK Code not available

[smenmarch]

Ok, so transferred to O2 (beginning to wonder why...) - got a temp sim, and waited nearly a week for my old number to be ported over.  Advised today that it now had been - no other information on what to do to ensure that the temp number on the sim was changed.  After 3 hours got the useless support centre who told me to switch it off and back on again (why could their emails have told me that?).  Did, but accidentally inputted the wrong PIN for the SIM and now need a PUK code.  Logged into MyO2, went to look it up, but " no details".  Tried their website to get the PUK for my number - "Opps something went wrong try again later".  So, no phone, no way of unlocking and DEFINATELY no way to talk to O2!!  Any Tech Support people actually read these?

[MI5]

@smenmarch 

The Automated call line also works for PUK.

Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)

and say or key in your own phone number when prompted.

when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 3 Your PUK will be read to you, so have a pen and paper handy.