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Help28
Level 1: Joiner
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I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is this correct? And why are they unable to find my current order??

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MI5
Level 94: Supreme
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@Help28 

I would guess the order was not successful in which case, O2 don't have the money.

It will be held by your bank as a pending transaction and will be returned to you in line with your banks policy on this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127439 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@Help28 

I would guess the order was not successful in which case, O2 don't have the money.

It will be held by your bank as a pending transaction and will be returned to you in line with your banks policy on this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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