Solved: Re: Order

Help28 · ‎11-02-2022

I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is this correct? And why are they unable to find my current order??

MI5 · ‎11-02-2022

@Help28

I would guess the order was not successful in which case, O2 don't have the money.

It will be held by your bank as a pending transaction and will be returned to you in line with your banks policy on this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-02-2022

@Help28

I would guess the order was not successful in which case, O2 don't have the money.

It will be held by your bank as a pending transaction and will be returned to you in line with your banks policy on this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Order

International data, calls etc

Sim swap

My phone is not working despite paying my bill yes...

iPhone 15

iPhone watch won’t connect to moniy