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OTP issue

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KJ77
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on ‎10-11-2022 22:39

on ‎10-11-2022 22:39

I’ve recently ported my number from EE to O2 and now can’t receive OTPs from my bank and iMessage isn’t working. Can anyone help?

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MI5
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on ‎10-11-2022 22:50

on ‎10-11-2022 22:50

@KJ77 

The porting files haven't been completed correctly.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151807 Posts
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on ‎10-11-2022 22:50

on ‎10-11-2022 22:50

@KJ77 

The porting files haven't been completed correctly.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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KJ77
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on ‎15-11-2022 10:15

on ‎15-11-2022 10:15

Thanks

I called O2 and there is some glitch which mean that they have to turn on parental restrictions for the OTPs to be able to get through. This allows the OTPS to come through but then you can't get onto the bank websites/apps due to parental controls! I then had to call them to remove the controls, and all is good.

 

The iMessage issue was solved by turning iMessage and Facetime off, restarting the phone then turning iMessage and Facetime on again. 

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