O2 took money from my account even when the transaction was deflind

[HoraceL]

I’m on my first O2 monthly plan and just put my card into the app. After confirming my card, the app declined the transaction and asked me to try use a different card. I tried this process again with the same card with the same results. However when I checked my hsbc mobile banking app I noticed I was charged both times even when the plan has not begun.

It is now currently pending and I would like to know what to do and how to get my money back.

[madasaf1sh · Accepted solution]

@HoraceL 

You need to speak to HSBC as o2 dont have your money, HSBC has ring fenced it, as the payment wasn't finalised / completed.

This normally drops back into your account with HSBC anywhere between 48 and 7 days after the transaction.