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O2 hacked? Different person's details on my account

HP005
Level 1: Joiner
  • 10 Posts
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I've been trying to access my bills for about a week now, but I keep getting an error. Called (last week) and was told that they are working on their system. The person on the phone said that they have sent me the bills on email, but haven't received anything so I am guessing they went to someone else

 

When I try to access my bills, I get an error and then it says "click here" to resolve it. Upon clicking there, I see another person's name instead of mine.

 

They also said that they created a case on my name and I will receive the details, but as expected, haven't received anything

 

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gmarkj
Level 66: Unequalled
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Sounds like something is rather broken then @HP005.

Not sure if there is anything else we can do on the community - you will just have to keep chasing o2 directly...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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