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O2 Proposition Bar on Sim Card

Caro_x21
Level 1: Joiner
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Good afternoon!

 

My SIM card has been blocked since Tuesday 7th November. O2 cannot explain why there has been a ‘Proposition Bar’ put on my SIM card. I was using my phone in the UK where I live like normal and it just lost network and I never got it back. I have been on the phone to O2 on and off for 2 weeks in total over 10 hours! And no one can help me remove this bar or explain why it was put on.

 

My bills are all up to date, no network issues in my area and no roaming (I have not travelled). It’s so frustrating, I cannot begin to explain the inconvenience it has caused. Missed hospital appointments, medical practitioners trying to get in touch. I wanted to take out a new sim with another network but O2 said I cannot cancel and transfer my original number because of this bar.

 

if anyone can offer any technical support on how to resolve this please let me know. Or if I should start a new number and forget the old. - so frustrating 

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MI5
Level 94: Supreme
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@Caro_x21 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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pgn
Level 74: Whizz kid
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The Guide: O2 BARs might help when you are describing your issue to Customer Support, @Caro_x21 - all the Bar names in use are in a table in that article. Good luck!

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Oxonian
Level 24: Climbing the Ladder
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@Caro_x21 

 

If you have contacted Customer Services for ten hours over the course of a fortnight and still do not have resolution, I suggest that you consider making a formal complaint :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

Please see "Resolver" in the first link. They have a reputation for facilitating satisfactory outcomes. 

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