Number porting

[Niv]

Hi,

since porting my number on Friday I have been having issues with internet data. First the sim was faulty and my number was inactive. I had to go to 02 store to get a sun swap done. After that I was able to make and receive calls but data was not working at all. Today I went to a store and nobody could work out what the problem was as other sim data was working fine on my phone except the sun I am using from 02. So they activated esim, told me to give 24 hours and that is not working either.

I have lost 3 days of income as I use my phone data for work. I can’t keep giving 24 hours and losing all these days. What is the problem?

I am very ready to leave 02 and request my pac code and move to someone else but worried what if the problem is same again.

[MI5]

@Niv 

Sounds like something missing from your account.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[Niv]

That it what I have been doing for the last 2 days speaking to 02. 
what is that something that maybe missing? 

[MI5]

@Niv 

I'm only guessing but it doesn't appear that mobile data is enabled on your account.

I would think by now that your apn would have been checked or updated, but check it anyway.

Android https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...