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Nicola89 · ‎13-07-2022

Hi there ive been having issues for the last 6 weeks. My network just lost connection one day and hasnt gone back on- i went to the 02 store and swapped for a new sim and it didnt work, I then put it into a different device and it worked for a few days now it stopped again completely and i cant access mobile data or internet outwith Wifi services!! I've tried all the troubleshooting and factory reset etc and there are no issues with network in my area!

MI5 · ‎13-07-2022

@Nicola89

Sounds like an account fault / issue.

Contact O2 to get it checked out.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-07-2022

@Nicola89

Sounds like an account fault / issue.

Contact O2 to get it checked out.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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