No mobile data

[Cliffy]

Was switched from virgin to o2, but have not be able to use my mobile date since, called the help lines but luck so far in helping me. I had no issues before the switch, need help please. 

[madasaf1sh]

@Cliffy 

The switch is not seamless what ever virgin tell you. 

You may need to update your APN settings withing the Mobile Data Settings to mobile.o2.co.uk  from Virgins Settings

[pgn]

You can get help from O2 via the Social Media Team, access via the link just below - much better than calling, @Cliffy. As Virgin customers were switched to O2 some weeks back, your problem may stem from the VM SIM you are using - it may need to be swapped for an O2 SIM, and your phone's settings changed so O2's ones are being used. 

APN settings are HERE 

O2 Info here: https://www.o2.co.uk/help/network-coverage-and-international/network-support

A SIM can be swapped in an O2 Shop too, just remember to take some photo id with you. Good luck!

[Breanna]

Were you able to get this sorted @Cliffy?