on 30-04-2021 00:29
Hello there,
I have been abroad for a year now and have used my O2 line to receive messages and calls. I have topped up not long ago and was certain that those credits should last me for a long time. My signal has been off for over a month now (noticed today as needed to receive a code via SMS). Could that be for lack of credit or because I barely used it? I cannot check on My O2 as it requests to send an SMS for confirmation...
Looking forward to your help.
Best wishes.
Solved! Go to Solution.
on 30-04-2021 01:20
If you have been abroad for a year you have exceeded the O2 Roaming limit.
This is restricted to 63 days in any 4 month period
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy
Also, to ensure your sim remains active you have to make a chargeable call or text in a 6 month period.
(I note you say you have been using your phone only to receive messages and calls)
You may be better off buying a local sim until you return to the UK.
Veritas Numquam Perit
on 30-04-2021 01:20
If you have been abroad for a year you have exceeded the O2 Roaming limit.
This is restricted to 63 days in any 4 month period
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy
Also, to ensure your sim remains active you have to make a chargeable call or text in a 6 month period.
(I note you say you have been using your phone only to receive messages and calls)
You may be better off buying a local sim until you return to the UK.
Veritas Numquam Perit
on 30-04-2021 07:06
on 30-04-2021 07:06
You'll need to contact O2 to reconnect your SIM and recover your number.
You can use Skype or any other phone to call customer service.
Numbers in this guide
Guide: Coronavirus Community Help and Support