@Sarah18
O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
You should chase it up with customer service if you didn't get given a changeover date.
Numbers here Guide: Coronavirus Community Help and Support
and here Guide: How to find help & contact O2
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
