Network provisioning referred

[Zo1234]

I have no signal on my new sim. I don’t know the phone number as it is a new contract which is yet to work. 
I bought the new phone and contract from mobile phones direct. I was told that the new contract start date is 19th January. This sim is still not working even thought I have been advised twice that the solution will take 5 working days.
I was then advised on Wednesday 8th February that the problem with the sim would be fixed within 24 hours and I would receive a call to confirm the same. I have been without a mobile for almost a month and I keep going round in circles with O2 help as they tell me the same thing and then nothing happens. I cannot cancel my old contract as I need a phone so I now will be stuck with paying 2 contract payments a month until this is sorted. 

also having bother getting through to o2. Chat is mostly too busy to put through to an agent and the wait times on 202 are ridiculous I cannot afford to hold so long at a time. 

somebody please help 🤞🏻

[MI5 · Accepted solution]

@Zo1234 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks