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Network problems

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suzanne1986
Level 1: Joiner
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on ‎18-04-2023 21:16

on ‎18-04-2023 21:16

I recently got a new phone and have moved from EE to O2 and transfered my number over. My phone number changed to my new phone yesterday however I am experiencing problems with my network connections and I'm finding when not on the WiFi I am only getting a H+ signal. When I've looked at the network checker for my area it says signal should be good. Can you help?
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MI5
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on ‎18-04-2023 21:27

on ‎18-04-2023 21:27

@suzanne1986 

Guide here Guide: How can I sort out my network issues? 

Also check your apn https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv... 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151873 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎18-04-2023 21:27

on ‎18-04-2023 21:27

@suzanne1986 

Guide here Guide: How can I sort out my network issues? 

Also check your apn https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv... 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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