Network coverage

[Doc]

Minimal patchy coverage in an area where tracker says coverage is excellent for 3 months now.  I get the message below re current problems.  Message hasn’t changed for 2 months except  the predicted fix date moves on every day so it’s exactly 2 weeks in the future.  I don’t believe it anymore

“Sorry, a phone mast close to you isn't working.

We're sorry about the network issue you've been having. It's taking longer than we expected to get into the site. We’re still talking to the landlord and will enter as soon as we can. Rest assured we are still making progress. Please bear with us. We’ll update you by Friday 30th September 2022.”

[pgn · Accepted solution]

It can take a very long time for O2, or any of the UK network providers, to get all the permits they need in order to get access to, and begin repairs, on some masts, @Doc - it's even more complicated where a mast is on private land and is shared by one or more of the other telcos, or if services like fibre back-haul or electricity need to be coordinated to work together on the repair - even permission to trim nearby tree growth takes time.

Meantime, if you have a modern, supported smartphone and good home broadband, you can enable WiFi Calling, tips here, for when you are home and without signal bars:

 https://www.o2.co.uk/connectivity/wifi-and-4g-calling

You can also reach out to O2 on Social Media every so often, links just below, to increase visibility of your predicament.

Finally, download and set up the O2 My Network app (needs an account set up) so your issue is reported back to O2 via this route - if you have not already done so:

https://www.o2.co.uk/apps/my-network

Good luck, @Doc!