Re: NO NETWORK

BP05 · ‎17-10-2023

HELP WITH NETWORK!! For the past couple of days I have had no network.

I have tried to get assistance online but the VA is pants. No matter what time of day I try the chat, agents are always busy.

SUPPORT IS APPALING!! I can only use my phone when I am on the Wi-Fi. The data coverage and signal coverage is rubbish. I have tried everything in support articles restarted my phone, removed sim card, YES I have signed up for alerts but how am I meant to receive the text messages without any signals. I have also checked the signal online and its working fine!!

I am receiving no support from o2 so putting this out in the community to see if there is anyone that can help me.

BP05 · ‎17-10-2023

Oh and customer service said they will get back to me in 7 days!!!!

MI5 · ‎17-10-2023

@BP05

I'd be inclined to pop in store and get a new sim card.

It's possible that yours has failed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BP05 · ‎17-10-2023

I experienced this previously and I have recently changed my SIM card ☹️

MI5 · ‎17-10-2023

@BP05

You need to determine if it's a phone fault or sim fault first (assuming no network issues O2 Service Status )

Swapping your sim to a different phone and trying a different sim in your phone etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BP05 · ‎17-10-2023

Just tried this and not working

MI5 · ‎17-10-2023

What didn't work @BP05 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BP05 · ‎17-10-2023

I’m using an iPhone 13 Pro, I put my sim into an iPhone 11 and there is still no network on my phone.

Enlli · ‎17-10-2023

OK. So either a network fault or your SIM.

If you have no network anywhere I would say faulty SIM

If the network comes on elsewhere then there is a local network problem.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎17-10-2023

@BP05 wrote:
I’m using an iPhone 13 Pro, I put my sim into an iPhone 11 and there is still no network on my phone.

Most likely a sim or network issue @BP05

Did you check here for issues? O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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