@Maggie5
No need to turn either phone off until the porting process starts.
1st step will be the Virgin sim turning off. You will see no network connection on the Virgin phone.
2nd step will need you to turn the O2 phone off and on to see if it gets a network connection. This is usually a couple of hours after the Virgin sim turns off so reboot the O2 phone every hour or so until you get a signal.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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