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Jordan92 · ‎29-09-2023

Hi there,

If I have time left on my contract, but I get an opportunity to move abroad (not EU), who do I need to speak to at O2 to make them aware of this, do any updates need making to my contract? What is the process?

Thanks.

MI5 · ‎29-09-2023

@Jordan92

If moving away permanently you would need to pay off and cancel your contract.

For short term moves you can keep your contract running.

Guide: Roaming MegaGuide

Guide: Cancelling Your Contract

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-09-2023

@Jordan92

If moving away permanently you would need to pay off and cancel your contract.

For short term moves you can keep your contract running.

Guide: Roaming MegaGuide

Guide: Cancelling Your Contract

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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