on 01-08-2023 11:11
Good morning
For the past 2 months, I have been unable to use my mobile phone to make calls. I reported this to my company some 4 weeks ago, which was acknowledged. Since then I have had weekly text updates telling me there is a fault on your mast and new parts have been ordered.
1. When is the problem going to be fixed
2. What compensation will you be giving me. I should also point out that the whole of my village Magham Down BN27 1QT Hailsham, has been affected. I am a Secretary to a very busy Bowls Club where a telephone is essential. I have been forced to pay an extra premium to my phone list/broadband provider so that I can make phone calls at a reasonable cost.
on 01-08-2023 11:41
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks