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Mobile connection

MaghamDown
Level 1: Joiner
  • 1 Posts
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Registered:

Good morning

For the past 2 months, I have been unable to use my mobile phone to make calls. I reported this to my company some 4 weeks ago, which was acknowledged.  Since then I have had weekly text updates telling me there is a fault on your mast and new parts have been ordered.  

1.  When is the problem going to be fixed

2.  What compensation will you be giving me. I should also point out that the whole of my village Magham Down BN27 1QT Hailsham, has been affected.  I am a Secretary to a very busy Bowls Club where a telephone is essential.  I have been forced to pay an extra premium to my phone list/broadband provider so that I can make phone calls at a reasonable cost.

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MI5
Level 94: Supreme
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Registered:

@MaghamDown 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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