Lack of Coverage / Service Issue

[Glibbs0565]

I live in Essex (RM12 area) and for the past few weeks I have had no internet or WIFI coverage in my local area (Romford and Hornchurch).  I called O2 previously and was advised to do a network reset on my phone which did not solve the problem.  I have reached back out to O2 yesterday and was advised that the 5G mast where I live is not working.  I was then placed on a "Keep Me Posted" email chain.  I asked O2 when the 5G mast has been out of service from and when it will be working again.  They could not give me an answer.  I asked for a workaround and was told to go to a different area where I would get coverage - really!  I need to have coverage / service wherever I go, that is what I pay for!  O2 also asked me to let THEM know when the service is up and running again.  Any ideas of a workaround.  Appreciate any help.  Debbie

[MI5]

@Glibbs0565 

Check for issues here O2 Service Status

If it's just 5g that's not working you can set your phone to 4g or 3g which may help.

I should also point out that no network will guarantee coverage everywhere, all the time. Faults and upgrades to mast are common and part and parcel of maintaining a service.

All covered in the T&C's https://www.o2.co.uk/termsandconditions

[Breanna]

@Glibbs0565 was dropping down to 4G helpful?