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Issue with call and text on other devices

Diggedydawg
Level 1: Joiner
  • 9 Posts
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Registered:

I've got the watch 4 classic 4g and up until recently I was using it with my note 10 and call and text on other devices worked perfectly.

 

I've upgraded to a z fold 3 and now the watch isn't listed in the call and text on other devices menu, so when calling from the watch it uses its own unique number rather than my main number.

 

Both have been fly reset and I've tried restoring from backup and setting up as new devices and neither work.

 

I've spoken to o2 and they say it's Samsung problem, Samsung say its likely an account issue.

 

Personally I think my esim is still somehow linked to my old phone but I'm just guessing.

 

Any ideas?

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O2Lisa
Former Staff
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Registered:

Morning, thanks for the tag @MI5 😊

@Diggedydawg I'll message you privately and get this looked in to for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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