This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Invalid sim message

Go to solution
Justinelewis
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎16-07-2023 19:11

on ‎16-07-2023 19:11

Hi. I keep getting a message saying 'invalid sim' on my iphone 7. If I switch the phone off and on it clears but then the message reappears some time later. Clearly I can't use the phone when the message is there. I'm wanting to upgrade to a new phone but I want to be sure the sim card will work OK in the new phone before I commit. Any help gratefully received. Thanks.

Message 1 of 3
1,289 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151768 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎16-07-2023 19:32

on ‎16-07-2023 19:32

@Justinelewis 

Pop into your local O2 store with photo ID to get a new sim.
Or you can call 202 from your O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,281 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 151768 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎16-07-2023 19:32

on ‎16-07-2023 19:32

@Justinelewis 

Pop into your local O2 store with photo ID to get a new sim.
Or you can call 202 from your O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,282 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
  • 95651 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎16-07-2023 19:33

on ‎16-07-2023 19:33

It sound like you need a new sim

Best option is to take photo ID to a O2 store and they will swap it out for you

Or give them a call on 202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 3
1,281 Views
0 Kudos
Top Kudoed Authors
View All
Top