Solved: Internet not working on new sim

HeatherWebster · ‎05-11-2021

Reported my sim as lost a few days ago and had a new one sent out which came Tuesday

put new sim in phone, everything works except mobile data. I’ve activated sim, reset network settings, enabled mobile data etc it won’t work

please advise

gmarkj · ‎05-11-2021

It sounds like there is still a bar on your data @HeatherWebster.

To get this sorted you'll need to contact someone who can access your account which can’t be done from here.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎05-11-2021

It sounds like there is still a bar on your data @HeatherWebster.

To get this sorted you'll need to contact someone who can access your account which can’t be done from here.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2