Imei block removal help needed

[Stressedmum10]

I'm having trouble with o2 removing a imei block on a phone I lost, then found a day or 2 later. 2 requests submitted each 24 hrs apart. Told both times it went through and will be working by the end of the 24 hrs. Both times it hasn't unblocked the phone. I'm desperate to get this unblocked so my child can have full use of their phone again. Can anyone please help 😭

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[Stressedmum10]

Thanks I've done all that and emailed the ceo. I'm going round in circles 

[jonsie · Accepted solution]

I'll mention @O2Helen01  who can perhaps help you with this

Look out for a private message from her in the morning

[O2Helen01]

Morning all, thanks for the tag @jonsie . @Stressedmum10   I'm going to send you a message privately and we can discuss your issue further.

[Breanna]

Was @O2Helen01 able to get this sorted for you @Stressedmum10?

[Stressedmum10]

Yes she was, thanks. I was coming back on here to update, the phone was back up and running this morning. Very grateful to @02helen01 for her assistance 

[Frustratedade]

@O2Helen01 please can you help? I’m having almost the same problem with my daughters phone since 16 June. I asked for a temporary block on the sim on 11 June. It turns out o2 had blocked the iPhone. After many calls to customer support, being told to wait 24 hours each time, I have an iPhone 13plus pro max that no longer works.

[gmarkj]

Helen is not currently on the roster for today @Frustratedade 

I can ask if @O2Sarah- can get in touch instead?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Frustratedade I will send you a private message so we can look into this.