- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-01-2022 14:34
Accepted Solutions
- 24574 Posts
- 1077 Topics
- 3848 Solutions
on 18-01-2022 16:24
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-01-2022 16:24
@Lisaremmers1234 If you've been disconnected as a result of missing a payment you need to speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is calling at 8 am
Instructions on how to use Skype to call can be found here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-01-2022 14:35
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
- 24574 Posts
- 1077 Topics
- 3848 Solutions
on 18-01-2022 16:24
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-01-2022 16:24
@Lisaremmers1234 If you've been disconnected as a result of missing a payment you need to speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is calling at 8 am
Instructions on how to use Skype to call can be found here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-04-2022 11:31
This has happened to me! Did you manage to sort it? So frustrating

