I’m having difficulty switching my number

[Paul43]

I’ve followed the ‘keep your number’ instructions several times, but ‘oops…’

[Cleoriff · Accepted solution]

@Paul43 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Paul43]

Do I just dial ‘202’?  That doesn’t seem to work…

[MI5]

@Paul43 

202 is pay monthly customer services.

4445 is PAYG customer services.

Guide: Migration & porting into O2  

[pgn]

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@Paul43 wrote:

I’ve followed the ‘keep your number’ instructions several times, but ‘oops…’

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It does help if you mention in your call for help which service you use, PAYG or Pay Monthly (Contract) or Business, @Paul43 - hope you got past the "oops..." with the advice shared above 👍

Merry Christmas (or Happy Holidays, if you prefer) 🎄