I can’t access my Disney+ extra

[Llaram]

I changed my tariff yesterday and chose 6 months Disney+ for free as an extra. Everything was confirmed and I received an text asking me to active my extra. But when I click on it and log into Disney+, it says my subscription has ended, and prompts me to resubscribe with either a monthly or annual payment. Can anyone help? I can’t get through to o2

[Cleoriff · Accepted solution]

@Llaram 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Guide: Adding and removing O2 Extras