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I can not receive any messages

CustomerX
Level 1: Joiner
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on ‎12-12-2023 11:12

on ‎12-12-2023 11:12

I am not receiving any texts and O2 is not interested of resolving the problem or there is not a single competent person to do it.

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MI5
Level 94: Supreme
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‎12-12-2023 11:15 - edited ‎12-12-2023 11:15

‎12-12-2023 11:15 - edited ‎12-12-2023 11:15

@CustomerX 

If you have exhausted all avenues with customer service, use Resolver to make a complaint.

https://www.o2.co.uk/how-to-complain

Note that it can take up to 8 weeks for a response. Such is the workload currently !

You can also try O2 on Social Media.

Message them on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎12-12-2023 12:36

on ‎12-12-2023 12:36

Have you been through all the steps in this guide @CustomerX 

Guide: Text Message Tips (not sent or received) 

You might also want to verify there are no network issues where you are:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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