on 12-12-2023 11:12
I am not receiving any texts and O2 is not interested of resolving the problem or there is not a single competent person to do it.
12-12-2023 11:15 - edited 12-12-2023 11:15
12-12-2023 11:15 - edited 12-12-2023 11:15
If you have exhausted all avenues with customer service, use Resolver to make a complaint.
https://www.o2.co.uk/how-to-complain
Note that it can take up to 8 weeks for a response. Such is the workload currently !
You can also try O2 on Social Media.
Message them on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
on 12-12-2023 12:36
Have you been through all the steps in this guide @CustomerX
Guide: Text Message Tips (not sent or received)
You might also want to verify there are no network issues where you are:
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here