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Hub 4 failing to assign by DHCP

hughkanitbe
Level 1: Joiner
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How do I get my Hub 4 router replaced?

Randomly only WIFI will be connected to the Internet, rebooting the router makes no difference but later in the night my wired network will start working again but appears to be off for longer and longer periods of time.

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MI5
Level 94: Supreme
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@hughkanitbe 

You need to call Virgin 0345 454 1111

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147088 Posts
  • 636 Topics
  • 28289 Solutions
Registered:

@hughkanitbe 

You need to call Virgin 0345 454 1111

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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Enlli
Level 66: Unequalled
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If you pop over to the Virgin Forum lots of knowledge people there

https://community.virginmedia.com/t5/Networking-and-WiFi/bd-p/Wireless

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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