on 28-02-2021 07:53
28-02-2021 08:01 - edited 28-02-2021 08:04
28-02-2021 08:01 - edited 28-02-2021 08:04
Are you in the UK or abroad? If abroad, then unlimited is restricted to 25GB.
https://www.o2.co.uk/termsandconditions/mobile/unlimited-tariff-terms
If in the UK, you'll need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit