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NathLander166 · ‎07-09-2022

I started my contract on Monday 5th Sept 2022, I provided my PAC code on this day too.

My new phone arrived yesterday.

My number still hasn't transferred over from the old SIM (Three) to the new one as of yet.

How long does this process take?

gmarkj · ‎07-09-2022

You will get a message with a date confirming when the move should take place @NathLander166 .

If you've not had that then you will need to submit the PAC again.

See links in this guide:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎07-09-2022

You will get a message with a date confirming when the move should take place @NathLander166 .

If you've not had that then you will need to submit the PAC again.

See links in this guide:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

How long does it take for a number to be transferred?