Help please. New sim isn’t yet activated and old one has been deactivated
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on 13-08-2021 07:23
I got my upgrade yesterday and new sim. I went through the sim swap process and the old sim is now deactivated but new one has yet to activate so I am completely unable to contact anyone now please help
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on 13-08-2021 07:53
@Sparkle167 Keep rebooting your phone (turn it off and back on) Do this a few times.
That should do the trick.
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on 13-08-2021 07:57
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on 13-08-2021 07:57
Thank you. I’m keep trying that as sim swapped last night but no luck yet 😪
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on 13-08-2021 08:05
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on 13-08-2021 08:05
Oh @Sparkle167 I'm going to tag one of our account advisors to see if they can help. @O2Lisa are you able to help @Sparkle167 please?
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on 13-08-2021 08:13
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on 13-08-2021 08:13
@Cleoriff @Thank you. I called customer service and sadly I have to wait till 18.09pm tonight which is 24 hours since the sim swap. The old one can’t be reinstated so unfortunately I have no call or messaging access till then. thanks for your help , I’ll keep restarting on the off chance it happens a bit earlier
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on 13-08-2021 08:21
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on 13-08-2021 08:21
@Sparkle167 You shouldn't have to wait that long at all! @O2Lisa should be on soon.
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on 13-08-2021 09:31
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on 13-08-2021 09:31
Morning all, happy Friday 😁
Thanks for the tag @Cleoriff.
@Sparkle167 We do always have to advise up to 24 hours but I'll message you privately and have a look at your account for you😊
Any messages sent outside these time will be responded to on my return.
Thanks
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on 13-08-2021 11:15
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on 13-08-2021 11:15
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on 03-12-2021 19:34
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on 03-12-2021 19:34
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on 03-12-2021 19:44
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on 03-12-2021 19:44
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