Google Assistant not sending SMS - Huawei Y7 (2019)
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on 26-09-2020 21:37
Hi folks
My mum who is blind, relies on Google Asst and for the most part it is excellent.
She has an unlocked Huawei Y7 2019 and has just started a new contract with O2 after coming from EE.
I have updated everything i can think of from a software pov, but i have a feeling that there is an issue with her APN config, but for the life of me i cant remember how to adjust it.
Im sure its mobile.o2.co.uk as default.
anyway, she asks google to create a text and send to me, it creates, verifies recipient and sends, within a second she recieves a message stating 'sorry but the sms is not configured correctly'
If i send a text manually its no issue, but as she is blind she cannot do this manually.
When on EE, this was not an issue - hence why i think its an O2 config issue and not a google issue
Can anyone give me step by step 'idiots guide' please?
many thanks in advance
Rodster
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on 26-09-2020 21:49
Guide to settings here https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...
but it's unlikely to be an apn issue.
Try clearing cache and data from the sms app first.
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on 26-09-2020 22:05
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on 26-09-2020 22:05
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on 26-09-2020 22:10
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on 26-09-2020 22:10
No worries @Rodster
Also try downloading Google messages if you still have problems with the stock app.
Set Google as the default messaging service and it should always send sms through Google.
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on 27-09-2020 19:46
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on 27-09-2020 19:46
tried this and it didnt make a difference.
Also uninstalled and reinstalled google messages and defaulted sms app as advised.
Still same sms error message 'phone number is incorrectly formatted'
it will manually send but this is pointless as my mum is blind, so any other workaround would be greatly appreciated.
Rodster
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on 27-09-2020 19:56
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on 27-09-2020 19:56
I'll have a think and get back to you @Rodster
Message number must be correct as they send manually OK.
Guide: Text Message Tips (not sent or received)
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on 27-09-2020 20:04
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on 27-09-2020 20:04
Here's a weird one from the Huawei troubleshooting pages:
Problem: Some SMS messages cannot be sent on my phone, such as those to a carrier number.
- If an SMS message contains sensitive words, the recipient cannot receive the SMS message.
Use a test SMS message to check whether the SMS message can be received normally. For example, send "Hello", "Thank you", or "Goodbye". If the message can be received, it indicates that the message you tried to send may contain sensitive words. Please exclude sensitive words from your message.
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on 27-09-2020 20:21
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on 27-09-2020 20:21
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on 27-09-2020 20:43
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on 27-09-2020 20:43
Not giving up yet @Rodster lol
Check the Google App permissions in Settings>Apps to see if it has access to your contacts and SMS
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on 27-09-2020 20:46
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on 27-09-2020 20:46
https://forums.tomsguide.com/faq/google-assistant-can%E2%80%99t-send-text.191103/
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