Solved: Getting a replacement eSim for lost phone

AdamWhe · ‎11-03-2024

My son lost his phone and sim. We have a temporary replacement phone - but need a new sim - preferably an esim to get him up an running again. It is this possible? I'm in Norway on business - so cant call customer services as takes too long on hold and will rack up international phone charges

MI5 · ‎11-03-2024

@AdamWhe

Guide: Lost or Stolen O2 Device? - How to Report it

Guide: How to find help & contact O2

You can call 0800 numbers free with Skype Guide: A Guide to Skype

If you're on 360 an esim should be available in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-03-2024

@AdamWhe

Guide: Lost or Stolen O2 Device? - How to Report it

Guide: How to find help & contact O2

You can call 0800 numbers free with Skype Guide: A Guide to Skype

If you're on 360 an esim should be available in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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