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Fraudulent calls and emails

Lobi
Level 1: Joiner
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Hi, since my number was moved from Virgin to O2, I have been receiving a large amount of calls from various numbers, trying to get access to my account details. Today I also received an email from news@o2-email.co.uk claiming there’s an issue with my direct debit. 
imagine I’m not the only one with this issue. Is O2 doing anything about this? Is there anything you can tell me why this is happening?

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MI5
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@Lobi 

Scammers trying it on as they know about the number migrations and it's easy to programme number ranges into auto dialers.

Make sure your marketing preferences are correctly set in your MyO2 and block any numbers that call you.

Guide: A Guide to Deal with Spam/Scam Calls and Text 

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

 

Also, there have been some payment issues recently, so worth checking with O2 that yours is OK.

You can get in touch with Payment Management team on 0800 902 0217 
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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No mystery  

Spammers, knowing the change has taken place have taken vast allocations of Virgin issued numbers and fed them into their auto dialers to take advantage of customers present 'disorientation', for want of a better word.

 

Phishing, Smishing & Scams. Latest info & advice. 

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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Couldn't agree more........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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samstander
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I am getting more and more of these and it is getting annoying. Last one was asking about doing an O2 satisfaction survey. I searched online and found this. They try to get your personal information out of you. I wish there was an automated way to block these calls. 

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Bambino
Level 85: Esteemed
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Scam calls are not unique to O2. It is a worldwide plague without a current solution.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

I DO NOT WORK FOR O2



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