Faulty sim no service

[Tilly22]

I have a faulty sim and no service and was trying to get an esim but I can’t receive texts to prove it’s my number? Please can anyone help 

[Cleoriff]

@Tilly22 

You can pop instore and see if they can help. You will need ID

https://stores.o2.co.uk/ 

Or

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

https://www.o2.co.uk/help/device-and-sim-support/esim