Error code 14 - Apple Watch

[IP1]

Hi 

I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.
I’ve ‘re-paired’ the watch to the phone but still no joy!

Ive noticed on my o2 account that it recognises the watch and is charging me £5 per month. I also note this issue has been raised before but with private reply’s so can’t tell how to resolve the issue. 

[SamE]

Hi @pgn are you able to tag anyone else that can probably help sort this as I have still had no luck?

Thanks

[pgn]

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@SamE wrote:

Hi @pgn are you able to tag anyone else that can probably help sort this as I have still had no luck?

Thanks

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@O2Georgina is on this morning, keep an eye out for her reply a little later, @SamE. Good luck.

[O2Georgina]

Thanks for the tag @pgn 

@SamE  I will send you a private message now

[ByTor]

I'm having the same issue with a new Watch Ultra via an iPhone 14 Pro Max. It works perfectly with the 13 Pro Max I have (just tried pairing it to that  and it worked first time, no error)

[pgn]

Hi @ByTor - tagging in @O2KyleW to help, keep an eye on PMs here for questions he has. If he does not get around to you by quitting time in a couple of hours, it will be a different advisor on Monday morning, drop a note here if you could to say how you got on. Good luck!