Error 04 code

[Sara1820]

I’m still having the same issue, connecting my Apple watch to my iPhone, have rung Apple again today and they have repeated that the issue lies with 02 and not them, they have said 02 need to supply a new SIM card, however 02 have refused to do this, they have said I need to speak to a guru and get one of them to sort it, passing the buck been an 02 customer for probably 15 + years and this has got to be the worst service I have ever had I appreciate these are difficult times, but would not even let me suspend the data plan until this can all be sorted

[jonsie]

Any help from the Guru here @Marjo?

[Marjo]

Hi there @Sara1820 , and thanks for tagging me @jonsie !

Sorry to hear you've been having trouble setting up your watch. I'm going to drop you a private message here on the forum shortly to get a few additional details so we can see if we can get a Guru to take a look.

[jonsie]

Thanks for picking this up @Marjo 

[Mtb2011]

Did you ever get to the bottom of this? I’m in a similar position.

[Em5]

Hi,

I’m having the same problem! I’ve just got a new Apple Watch but when I go to pair the mobile data it keeps saying ‘error code 04’ - I had an existing data plan from another Apple Watch Which set up with no problems so this is so frustrating!!

[MI5]

@Em5 

Error 04 is because your previous watch is still on your account and you can only have one.

You need to call customer service to remove it Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Em5]

Thank you so much - will try that number! I had no luck when I called 202.