Solved: EU Roaming

Jakepclarke · ‎31-12-2020

Hi. I am just enquiring about the Roaming Fair Usage Policy. I know as a customer we have 63 days within an EU country to use our phone as normal. However, after that 63 days additonaly charges will apply. Is there any way to find out how many days left I have? And when charges would start to apply?

I haven't recieced any text, but my 63 days should be near.

Thank you

MI5 · ‎31-12-2020

@Jakepclarke

Numbers to call here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino · ‎31-12-2020

@Jakepclarke There isn't anyone here who would know when you left the UK. We are all customers. Can't you figure it out from the day you left?

I DO NOT WORK FOR O2

Jakepclarke · ‎31-12-2020

Hi. Yeh I know no one on here would know when I left. But is there an O2 chat service/number that can look at my account and inform me?

That's the thing. I left just over 63 days ago. But I haven't recieved a text or anything

MI5 · ‎31-12-2020

@Jakepclarke

Numbers to call here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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