on 02-05-2020 20:37
Hello
I couldn't find an answer to my question among hundred of questions about Disney+ on O2 community so please apologies if it is there was already the same question.
I have upgraded yesterday with Disney+ free for 6 months.
I have followed the link provided to activate my Disney+ account, then chosen my personal email and password.
Today, I received 2 emails from Disney+ saying my account has been updated (my guess is one for password and one for email address).
I can still access Disney+ on phone as I didn't log out from the app but when I check my account details, the email I chose when I have created my Disney+ account has been replaced by a weird email net.gmora......5@gmail com.
I cannot change the email of my account or the password. They are both locked to the new email address.
Is this an O2 bot? I can't log in to my account with another device (my personal email is unknown by disney+)
Can someone explain :
1) how to change my email in my Disney+ account (I want to be able to use my email), knowing that it is not possible to change it directly in my account settings ?
2) log in to another device?
Thank you in advance
on 12-05-2020 16:36
on 12-05-2020 18:05
on 12-05-2020 18:49
on 12-05-2020 18:49
Hi again @Sylvain! Does anything in here help you fix the e-mail address associated with your O2 Disney+ trial?
https://www.groovypost.com/howto/change-your-disney-account-email-and-password/
on 12-05-2020 22:16
on 12-05-2020 22:16
I have contacted Disney+ directlty via livechat.
They fixed it for me.
I still don't know how I have been hacked in less than a day. I never receive any suspicious email, which could explain how the hacker found my email and password. I always use strong passwords, and change them regurlarly.
My only explaination is that someone within o2 or Disney+ is selling that information
Anyway it is fixed now.
Thanks @pgn for your help
on 12-05-2020 22:27
on 12-05-2020 22:27
Glad you got it all sorted, @Sylvain. I can think of a number of ways in which the change could have happened, from a keylogger on the device you used to complete the registration process, or an exploit of any system in the chain between O2 and Disney+, to name but two.
If you have good antivirus on your side (pc or laptop anyway), O2's or Disney+'s or any intervening systems are more likely the cause - not specifically a member of staff of either organisation directly.
Anyway, good luck - enjoy Disney+, it has been great to see some of the Studio Ghibli films that our battered set of DVD originals have too many scratches on to play properly any more 👍