Deposit withdrew twice

[Imre]

Hey

So I got a contract with o2 today and I had to pay a deposit of £175( plus £100 upfront so the payment was £275 altogether), but it got taken twice. Is there any way to sort this out and possibly get it refunded/returned?

Kind regards

Imre

[pgn]

Any deposit paid will be refunded and appear on your 4th bill. You should ring O2 and after your 3rd bill to remind them. All numbers in this guide Guide: Coronavirus Community Help and Support if you need to call about the double-charge, calling around 08:15am UK time seems to get through the quickest.

0800 032 1402  can also be called using Skype.

Good luck, @Imre.

[pgn · Accepted solution]

Sorry, @Imre - as well as calling O2, numbers in the link in my previous message, it is probably a good idea to call your bank and advise them of the second amount taken from your account in error, until O2 refund the second, erroneous, charge/amount taken from your bank account. That way you have all bases covered, sorry I missed this detail in my earlier response.