Get tech support for your O2 issues

Resolved! mast

have checked on the tracker for signal loss we have had a mast down in our are for a few weeks now and the signal is very poor! dropping calls through loss of signal etc i feel im paying for a service that isnt happening at the moment what can i do?

Resolved! Connection to a network when abroad

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

Resolved! Data roaming not working abroad

Hi,I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the dat...

Resolved! Add an additional SIM card and possibly phone to my account

Hi,I’d like to discuss options for a new sim only deal / contract and also adding a sim / phone for my son on my my account.thanks

Resolved! Order/ contract

Hi I placed an order online for a contract iPhone.I received all the contract info and an email to say you are processing my order and give me an order number£30 was taken It's been over a week or so now I have heard nothing I have received no phone ...

Resolved! Transferring data

Hi .. I upgraded my iPhone today and for the past 4 hours I have been trying to transfer my data from my old iPhone to my new one although it looks as if it has froze it has only moved up the line very slightly! Is this normal or has the phones froze...

Resolved! Voicemail greeting

Hi, Is there a way I can leave a customised voicemail greeting, but not allow them to leave a message? I.e "thank you for calling please hang up and redial this number", and that's it, no other options for the caller?Thank you!

Resolved! Unable to make calls to specific number

Although I am able to make calls as normal I am unable to connect to a specific 0800 number that I frequently use. Others on o2 are able to call the number so I'm not sure why its just me who can't. Can you help?

Resolved! Message saying invalid Sim

Hi I have a message saying invalid Sim I was told to take it out and put it back in and it still says it occasionally goes back to the O2 reading and then it says invalid so I’m presuming I need a new one and I’ve just changed my contract and I’m try...

Resolved! safesearch

hi gurus can anybody tell me why safesearch is "locked on" on my samsung s20 fe 5g it filters everything out of a web search im 55 years old not 8 tried the other day to search for a new tattoo but was more or less told no by google i have tried to t...

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