Get tech support for your O2 issues

Resolved! New Phone app with Scam Likely / Spam ID filter

Hey.. I am Tech Manager for a local business and we have 50-60 people (Each with their own numbers) who call our customers. We have noticed that new smartphones are tagging some of our calls as Scam Likely or Spam. I am hoping there is a way to be ta...

Resolved! Changing name on account

I've had my O2 account for the past 8 years however it had to be opened under my mum's name since I was only 12. Trying to upgrade again now (phone is in desperate need) and I'm realizing the account is still under her name/dob which I would like to ...

Resolved! Can I use my cotract data in Portugal?

I’m going to Lisbon and wanted to know if I can use my current contract which is a month rolling one. Will I be able to use my minutes and texts as well as data? That’s the most important I must be able to have data whilst there? Will I incur any cha...

Resolved! No phone signal

Been going around in circles trying to contact someone about having no signal for two days. I just want to talk to a human, all these fancy support chats are sending me around in circles, is these a number to call

Resolved! voicemail

Hi everyone i need advice about voicemailso last week i get new sim only deal contract with O2 and transfer my old number from Vodafone,i dont know what happen but now i have red dot on my voicemail icon and when check the voicemail is not new messag...

Resolved! verification code

hi , i have a phone in my basket as upgrading however i cannot continue as it says it willl send me a verification code to my mobile, however my old phone is broke hence the early upgrade, how do i contiue with purchase without code. thanks

Resolved! I want to cancel an iPhone order I didn't make!!

I was phoned today by O2 telling me I was chosen for a 40% reduction on my current set up. I told him I didn't want an iPhone 13 Pro as I get hand me down phones. He also said to keep my custom I could have an Apple Watch, black or white, for free! S...

Resolved! I got a replacement phone & sim - now mobile data won't work and have tried obvious solutions

Hi folks! My son was mugged and his orginial phone stolen. Went through the insurance process and he got a new phone with a new sim and the same phone number. Grand! But now, mobile data doesn't work. I have tried the obvious - mobile data is switche...

Resolved! 4G, 3 bars, and no (or very very slow) internet

Every time I go to my local ASDA I have 4G connection and 3 bars of signal, but the browser searches hang, WhatsApp messages don't send. Drive out the car park, and boom works fine. What's going on? It's not like it is busy at 10pm at night, when I g...

Mast issues in ME10 3RN for over 21 months and counting!!!

Having contacted O2 about poor signal in ME10 3RN postcode back 21 months ago, I was told and verified by the network checker that a nearby mast wasn't working. On a weekly basis from that moment and still going on today, I get texts and emails to sa...

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