Debt collection agency

[ConnorMule]

I’ve received a letter saying 02 have been forced to forward your case onto a debt collection agency, who is this agency? I’m hoping to find out on her as I have anxiety and struggle speaking on the phone 

[Mark_Weinreb]

@ConnorMule You’ll have to speak to the appropriate people at O2’s customer service about this. Given your medical problem, you can get a friend to call on your behalf. However, you will need to be present at the time to give your consent for someone to speak for you. Hope this helps.

[ConnorMule]

Okay thank you for the help

[MI5 · Accepted solution]

@ConnorMule 

O2 use Moorcroft Debt Recovery

[TallTrees]

Hi there @ConnorMule 

Welcome to the o2 Community 

You don't mention whether you are in payment arrears.

You will need to contact O2 payment management and ascertain the position with your account.  You need to know from o2 exactly what your position is call here with your helper

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers are in the link below.

Guide: Coronavirus Community Help and Support