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Data

Lorraine12
Level 1: Joiner
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Hi I’m abroad could you please let me know why my data ain’t working? 

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Bambino
Level 78: King of Kings
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@Lorraine12 You may have a roaming bar on your account.

See this guide: https://community.o2.co.uk/t5/Welcome-News/Roaming-on-O2-All-you-need-to-know/m-p/1537350#M37878

If you're still having difficulty you can call customer service for free from abroad on +44 7860 980 202

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Lorraine12 

Some things to try:
Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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