This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Data roaming charges

Go to solution
AdieMacl
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-11-2021 20:24

on ‎21-11-2021 20:24

My latest bill shows £42 for data used in Morocco but I wasn't in Morocco. I was however in spain and Gibraltar. can this be amended

Message 1 of 3
1,194 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152635 Posts
  • 651 Topics
  • 29138 Solutions
Registered:

on ‎21-11-2021 20:27

on ‎21-11-2021 20:27

@AdieMacl 

It could be accidental roaming.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,192 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 152635 Posts
  • 651 Topics
  • 29138 Solutions
Registered:

on ‎21-11-2021 20:27

on ‎21-11-2021 20:27

@AdieMacl 

It could be accidental roaming.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,193 Views
0 Kudos

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12340 Posts
  • 78 Topics
  • 3260 Solutions
Registered:

on ‎21-11-2021 21:02

on ‎21-11-2021 21:02

@AdieMacl 

 

 

You will have logged onto the Mobile Network in Morocco, as the signal does come into Gibraltar, and around the Spanish coast through La Linea, and Tarifa, it is usually IAM (Maroc Telecom) or Meditel.. 


Unfortunately as @MI5 says this is accidental roaming, and nothing o2 can do about it, as its your responsibility to check you are connected to the likes of GibTel, or Telefonica/Movistar, and one of the Moroccan networks will have billed o2 for your sim card been connected to their network.

 

I have been working in Gib for 10 years, and we have always warned people of this phenomena 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
1,187 Views
0 Kudos
Top Kudoed Authors
View All
Top