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Data roaming charges

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AdieMacl
Level 1: Joiner
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on ‎21-11-2021 20:24

on ‎21-11-2021 20:24

My latest bill shows £42 for data used in Morocco but I wasn't in Morocco. I was however in spain and Gibraltar. can this be amended

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MI5
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on ‎21-11-2021 20:27

on ‎21-11-2021 20:27

@AdieMacl 

It could be accidental roaming.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152837 Posts
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Registered:

on ‎21-11-2021 20:27

on ‎21-11-2021 20:27

@AdieMacl 

It could be accidental roaming.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎21-11-2021 21:02

on ‎21-11-2021 21:02

@AdieMacl 

 

 

You will have logged onto the Mobile Network in Morocco, as the signal does come into Gibraltar, and around the Spanish coast through La Linea, and Tarifa, it is usually IAM (Maroc Telecom) or Meditel.. 


Unfortunately as @MI5 says this is accidental roaming, and nothing o2 can do about it, as its your responsibility to check you are connected to the likes of GibTel, or Telefonica/Movistar, and one of the Moroccan networks will have billed o2 for your sim card been connected to their network.

 

I have been working in Gib for 10 years, and we have always warned people of this phenomena 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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