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Correlation ID

Green25
Level 1: Joiner
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My O2 account has been charged almost £600 with multiple Google Play charges.  I do not have a Google Play account and have not made these payments.  To try and get to the bottom of it I have to fill out a form and need a correlation ID from O2.  On phoning O2, no one knows what this is and cannot help me!! I am going round and round in circles and at a loss end with it all!  Has anyone had a similar problem or know how I can get a correlation ID please? 

I thought O2 had a Fraud Department to help loyal and longstanding customers?!?!?

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madasaf1sh
Level 68: Extraordinaire
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@Green25 

 

O2 don't have this information, it ca be found on the transaction page on https://pay.google.com click on the purchases and it will show the transaction ID

 

madasaf1sh_0-1642023025515.png

 

 

Google should be more clearer, and they are just buying time.. If you have an android phone you have a Google Pay Account. 

 

Google can also provide this...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
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Possibly on your bank statements too

Seems this is the latest scam to hit mobile customers

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