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StephPalmer · ‎17-02-2023

Hi, I arrived in Italy yesterday and my 5G was working perfectly, however today it’s not working at all, I can’t access my data even though I have unlimited data. I’m currently using my mums hotspot who is also on O2 and has no issues. Please can anyone help? Many thanks

MI5 · ‎17-02-2023

@StephPalmer

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g and/or 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-02-2023

@StephPalmer

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g and/or 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

StephPalmer · ‎17-02-2023

Thank you so much!! I had a look at the network selection and mine was different to my mums, so I changed it to the same and it’s working perfectly again🎉 thank you!

MI5 · ‎17-02-2023

You’re welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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