Cannot use apps that require data

[Monkeybandit]

My Son has an iPhone 7, I pay for his account, 25GB data. Data issue - cannot access App Store, PokemonGo etc. 

Can perform google search, but cannot access any of the results.

All apps are "allowed" to use data in settings.

there is a spend cap on account, but surely that is for things outside of allowance?

can't get through to O2 help so was hoping for some assistance here!

TIA

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[MI5]

@Monkeybandit 

As the iP7 is now quite old I would try his sim in another phone to see if you get the same result.

It might be that the phone has failed in some way.

Apple will run a diagnostic check on the phone for you https://www.apple.com/uk/retail/geniusbar/