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Can't log in to my o2 app as sim not working

BB23
Level 1: Joiner
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Registered:

Hi, is there any other way to get in to my O2 app.

I was having connectivity issue when outside of wifi, I range O2 for help and was told I needed to upgrade to eSim.  I agreed.  By the end of the call I got an email to say the order was going through, then my phone stopped working.  To install my eSim i need to get in to my O2 app, but your colleague cut my sim off at the same time as placing my order.  I have been withoug connection all week.

I rang again, a new colleague explained I now need a physical sim, I have been waiting 3 days and I go on holiday on Monday before the post arrives.

I can't get in to O2 App to check statuses because the only way to get in seems to be receiving a text message.  Surely O2 thought this through?  It seems totally insane  

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MI5
Level 94: Supreme
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Registered:

@BB23 

Yes it is insane.

Pop in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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